Guiding you every step of the way
Building a new home is a significant undertaking, but it doesn't need to be overwhelming.
Our process has been refined over decades to ensure it’s clear, manageable, and fully supported at every stage. We provide the steady, expert guidance required to take your project from first concept to final key handover – and beyond.
Understand the journey
Defining the vision
The journey starts with a straight-forward design appointment with one of our qualified Building & Design Consultants. Whether you’re starting with a blank page, or have plans already prepared, or you want to explore our Ready-to-Build Collection of designs, we focus on understanding your vision, your personal tastes, unique requirements and budget.
We’ll walk you through our premium inclusions and opportunities for upgrades, and we’ll discuss the necessary information we need to assess your property. This allows us to transition quickly to a structured, detailed process where all costs and selections are meticulously documented. This upfront planning is key – it removes complexity and guarantees your vision is realised with the craftsmanship and attention to detail we’re known for.
Eliminating guesswork
With your vision defined, our specialist team takes over. We conduct a detailed series of explorative activities, including a site inspection, contour survey and engineering reports.
We do this work upfront so your final Tender Document is accurate, comprehensive and free of surprises. This document details all site costs, energy and water efficiency requirements (BASIX), and everything else associated with and included within your build.
Committing with confidence
With due diligence complete, we’ll present you with the concept designs and a comprehensive cost estimate for review. This is where we ensure the design and the budget align perfectly with your expectations. Once approved, we lock in that preliminary cost for 270 days. This commitment gives you the certainty and clarity you need to move forward with confidence.
Personalising your home
At this stage, we finalise the detailed drawings and secure all required approvals to commence construction and you will be introduced to a dedicated Customer Experience Specialist, who will be your primary point of contact through the remainder of your build journey.
At this important step, you’ll also be invited to attend an appointment with our professional Interior Designer in our Design Showroom – Studio ZAC. This is where you’ll be guided to make all your fittings, fixtures, and colour selections in a non-pressured environment.
With the selections and final plans confirmed, you’ll then sign the formal contract documentation, which enables us to move forward with construction.
Note: For Knockdown Rebuild projects, we manage the safe demolition of your existing home and prepare the site for construction as part of this stage of your journey.
Quality in every stage
It’s exciting to see activities on site as your new home takes shape. Our construction process moves through key stages — Slab, Frame, Brickwork, Roof construction, Lining, Fix out and Completion.
Through each phase, we maintain rigorous quality checks.
You’ll receive regular updates from your Site Manager throughout and will be invited to visit the site at crucial milestones to see the progress yourself, giving you confidence in the home being built.
For added peace of mind, an independent assessment by Tyrrells Building Advisory is included as part of the final inspection, prior to handing over the home.
Our construction principles are underpinned by the ZAC 360° Quality Promise.
The final walk-through
Once your home has passed our final, comprehensive Quality Control inspection, you’ll receive the Notice of Completion and we’ll present the keys to your new home. We’ll also walk you through the home, explaining how everything works, detailing the warranties in place to protect you, and ensuring you understand how to maintain your home and preserve its long-term value.
Standing by our work
Our care and attention doesn’t stop when we hand you the keys.
Any necessary remedial work identified during the final inspection is documented and scheduled promptly.
We understand that a home can take 12 months to fully settle as it sees through four seasons. For this reason, we schedule a follow-up inspection at 12 months post handover. This is a chance for our Services & Warranties Specialist to identify any defects not evident at handover, and make arrangements for these to be remedied.
You also have the peace of mind of our Lifetime Structural Guarantee.
Every ZAC home is personal. We listen first, design thoughtfully and build with care so the home feels right long after move-in day. David Principessa, Managing Director
Let's build your dream home together
Personal, considered and built to last. You'll feel the difference.
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